S E C U R E

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General

Our infrastructure allows you to provision cloud servers in seconds on a highly redundant hardware platform, scale cloud servers with ease, cancel cloud servers anytime with no commitments, and save significant time and money. Much like a physical system, our cloud servers allow you to have full administrative access and install any software you wish.

In essence, our cloud servers combine simplicity, security, and scalability with the reliability of the latest virtualization and cloud hosting platform.

Websites load twice as fast, on our global Content Delivery Network. Your websites Secured against threats. Protected from DDoS attacks. Always Online, even during network outages and maintenance. Our servers come with full root-level access, allowing you to control every aspect of your server yourself without having to ask us to perform some operations on your behalf.

If you order a server from us, once you log in to your client area, you'll be greeted with a modern control panel with all the features integrated in it. Your server will be provisioned within 5 mins & come already configured with Ubuntu LTS server operating system and all of the softwares your server needs such as Nginx, Apache, PHP versions 5.6, 7.0, 7.1, 7.2 (you can choose which php version to run easily from your control panel) & MySQL will be installed automatically. Our system will secure your server with a firewall. It will also update your server's packages, patches, kernels, maintenance & make sure they stay updated. Server security updates will also be done automatically. We will also help with the domain DNS configuration for the server.

Our control panel will also install and configure Postfix so that your apps can send email. Postfix is configured to only accept mail from localhost. We not manage email accounts on your servers. However, our control panel does not install mail server for hosting your domains' email. Providing professional, reliable mail hosting is difficult or impossible using existing mail management control panels. We recommend & provide you using a free 3rd-party mail hosting provider rather than running your own mail servers. They provide spam filtering and webmail. They also provide POP and IMAP access to your mail as well as SMTP servers that can be configured with local email clients like Outlook. A 3rd-party mail hosting provider handles all aspects of your domain's email.

Websites load twice as fast, on our global Content Delivery Network. Your websites Secured against threats. Protected from DDoS attacks. Always Online, even during network outages and maintenance. Our servers come with full root-level access, allowing you to control every aspect of your server yourself without having to ask us to perform some operations on your behalf.

Dedicated server is a physical server that is purchased or rented entirely for your own business needs. Dedicated servers are typically used by large businesses and organizations that require exceptionally high levels of data security, or organizations that have steady, high demands for server capacity.

With dedicated servers, businesses still need the IT capacity and expertise to manage ongoing maintenance, patches and upgrades. Businesses using I/O-heavy applications, such as databases and big data platforms, find significant value in bare metal dedicated hardware.

Cloud servers can be configured to provide levels of performance, security and control similar to those of a dedicated server. But instead of being hosted on physical hardware that's solely used by you, they reside in a shared "virtualized" environment that's managed by your cloud hosting provider. You benefit from the economies of scale of sharing hardware with other customers. And, you only pay for the exact amount of server space used. Cloud servers also allow you to scale resources up or down, depending on demand, so that you're not paying for idle infrastructure costs when demand is low.

With cloud servers, you can optimize IT performance without the huge costs associated with purchasing and managing fully dedicated infrastructure. Businesses with variable demands and workloads often find that cloud servers are an ideal fit.

Typically, a VPS is offered as a contracted service with fixed features (CPU, RAM and Hard Drive). With most VPS offerings, the resources you pay for are not guaranteed and are often oversold. A Cloud Server allows you to easily scale from 512 MB of RAM and a single processor to 64 GB of RAM and multiple CPUs. Additionally, we not only guarantee access to the resources you are paying for when you need them, you can also burst to use additional resources when they are not in use.
Yes, you can scale up your cloud server to a larger configuration anytime you wish. If you would like to scale up your server, please do so from the control panel. Scale down option is currently not available.
Yes, we provide console access to all of our Linux and Windows Cloud Servers. This is an extremely useful feature if you are troubleshooting or accidentally block yourself via firewall rules from accessing your server via SSH (Linux) or terminal services (Windows & Mac).
Yes, All servers provisioned comes with a free dedicated IP address.
No. Due to the limited availability of IP4 address worldwide, we do not provide access to additional IP's.
Optional automated weekly Server Backup is available and can be enabled via the Simple Cloud Hosting Control Panel or through first time cart ordering for $1 per month for the server's lowest price plan. Please see backup pricing for each different plans here. This includes the ability to restore your server from a given backup via the Atlantic.Net Cloud Server Control Panel.
Yes, All servers provisioned comes with 2 free Snapshot backups of your server. You can, with a click of the button, manually create full backup of your server within minutes. Your server will be online while the backup is in progress. You can at any time restore from the snapshot backups with one click button.

The cloud is usually used to refer to a few servers associated with the web that can be contracted as a part of a product or software application service. Cloud-based services can incorporate web hosting, data sharing, and software use.

"The cloud" can likewise refer to distributed computing, where a few servers are connected to share the load. This connection means that as opposed to using one single powerful server, complex procedures can be distributed over different smaller servers

In a cloud, there are many distributed resources acting as one. This makes the cloud very tolerant of errors, due to the distribution of data. Use of the cloud tends to lessen the creation of different versions of files, due to shared access to records and data.

Cloud servers are similar to a VPS hosting environment. The key difference is that instead of having a single server that's dedicated to your site (as is the case with VPS), the resources are spread out amongst a bunch of different physical machines.

With cloud hosting, you have a network of potentially unlimited virtual machines. All of these virtual machines rely upon an underlying network of physical servers. With all of these virtual machines connected together, you're basically creating one massive VPS.

With a cloud hosting platform, you benefit from the use of multiple servers, so you have more available resources at your disposal. You can increase the power of your server whenever you'd like to meet varying traffic needs Cloud hosting is a great choice for website owners who need the flexibility that cloud hosting provides, to enable increased performance to meet surges in traffic.

Cloud hosting is noted for its reliability, scalability, and flexibility, making it ideal for businesses and websites that need to maintain fast load times, despite surges in traffic from sales or promotions.

VPS servers are also known as Virtual Private Servers. This style of hosting is essentially one physical server, which is then divided into several smaller virtual servers. Each one of these virtual servers acts as its own dedicated server environment.

Since you have your own dedicated section of the server, you have your own set of allocated resources and can customize and configure your server partition exactly the way you want. Plus, there's no exchange of data or file access between accounts on the VPS server.

However, they can tend to be less reliable because if one physical server fails, then every VPS using that server fails as well. Their performance can also vary if one site happens to be hogging resources on the physical server.

A VPS isn't the most scalable solution. It'll be difficult to scale your site quickly and your existing host might not be able to handle any traffic surges, depending upon the volume.

Your VPS will operate independently of any other sites sharing the same physical server, but there's a chance that poor security of another site could affect your own.

The biggest difference between the two server environments is scale. If you're looking to launch as quickly as possible and don't care about scale, then a VPS server can be a great starting point. However, if you demand a flexible hosting setup and a high level of site performance and storage then it's worth checking out a cloud hosting environment.

With cloud hosting you get access to a near unlimited supply of server resources. For sites with variable traffic levels, or sites that are scaling quickly, then cloud hosting can be the perfection solution. Cloud hosting offers you great server power and ultimate flexibility, from resources usage to pricing.

Overall, VPS hosting will be less efficient and limited in its level of resources available to your site. A VPS is powerful and does offer improved performance, however the chances of your site going offline, or running into a resource issue is higher with VPS hosting, than Cloud Server hosting.

Account

Your username is the email you used to sign up for your SimpleCloudHosting account.
You can request a password reset email from the login page page by following the Forgot? link or you can go directly using this Forget Password link

If you have lost access to the email account you use with your SimpleCloudHosting account, first try restoring access to your email account by contacting your email administrator, renewing your domain's registration, or setting up another email server.

If you have gone through these steps and cannot regain access to the email account, please contact our support team for help.

Email generally arrives quickly. If you haven't received email within a few minutes:

  • Make sure you're checking the right email address.
  • Look in your spam folder for a message titled Server Details. If you find the message there, you may want to add simplecloudhosting.net and sales@simplecloudhosting.net to your email whitelist.
  • If your email client needs it, be sure you've actively checked for new mail.
If you still don't have a server password email, contact our support team.

Email generally arrives quickly. If you haven't received email within a few minutes:

  • Make sure you're checking the right email address.
  • Look in your spam folder for a message titled Server Details. If you find the message there, you may want to add simplecloudhosting.net and sales@simplecloudhosting.net to your email whitelist.
  • If your email client needs it, be sure you've actively checked for new mail.
If you still don't have a reset email, contact our support team.

Billing

You will be billed monthly from the date you ordered your server for the Simplecloudhosting.net Cloud. You will only be billed for the cloud servers you deploy and the excess data transfer if used in the previous month.

We invoice and charge your credit card/Paypal for the previous month's usage. Time zone differences can cause some minor variation in invoice date and time. SimpleCloudHosting bills in USD. To keep our pricing stable and consistent, rather than fluctuating with exchange rates, we do not bill in local currency. Similarly, we do not invoice in local currency. All invoices are in USD.

Cloud Servers include free outbound data transfer, starting at 1000 GB/month for the smallest plan. Excess data transfer is billed at $.01/GB. For example, the cost of extra 100 GB of overage is $1. Inbound bandwidth to Servers is always free.
We accept the following payment methods: Paypal. PayPal allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance. Once you have purchased a server from us through Paypal, you will be also be subscribed and set up a preapproved payment to pay for a recurring monthly subscription for your previous month's server invoice.

An account is considered past due if:

  • A credit or debit card is declined.
  • A PayPal account runs out of funds and there is no other payment method on file.

If there is another payment method on file the account will still be considered past due, and the card will be charged for the unpaid balance on the 1st of the month.

Once an account is past due:

  • We will send an email to the account owner.
  • You can log into your account to add new payment methods.
  • You will not be able to create new resources.
  • Your existing resources will continue to run.
  • You have 7 days to pay the balance before your account is suspended.

Once the account is suspended:

  • We will send an email titled "Server Termination Urgent" to the account owner.
  • Your resources will be powered down.
  • Logins will be disabled and you will be redirected to the payment page.
  • You will have another 7 days to pay the balance.

If you do not pay the balance within 7 days after suspension, all the resources in the account will be permanently deleted and cannot be recovered.

Yes. We bill for your cloud server from the time you create it until you terminate it. If you stop your server, we still have to reserve CPU, memory, and storage for your server even though it is not running.

Client Area

From our website you can click the Login button or use this link to access your client area. Enter your email address. Then enter your Password. Now click on Login. That's all. You are now logged in to your client panel and can begin to manage your hosting services, invoices, billing information, and more. When you are done, click on the Logout Link in the upper right corner. You are now logged out of the account.
This tutorial will teach how to create and manage support tickets in the client area. Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so that we both know that the issues were resolved. It also gives you a record of the answer, in case the problem arises again. Then all you need to do is look at the tickets, and you have your answer already! This tutorial will assume that you are already logged into the Client Area. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area". On the Client Area page, in the client area menu, click on My Support Tickets. This takes you to the Support Ticket Page, where you will click on Submit Ticket. You are now in the Submit Ticket area, where you can create and send tickets to the department of your choice. Select the department you would like to send the ticket to. The ticket will open with your information filled in. Enter a subject in the subject line. Then enter your ticket details in the big box. When you are ready, click Submit. You have now successfully submitted a support ticket, and a copy of it has been emailed to you. To manage an already submitted ticket, click on the My Support Tickets link. You will see any tickets listed that you have submitted, along with their status. If the ticket is open, and you wish to add more to it, click on the Subject to open it. You can scroll down and add more details. You may also mark the ticket closed by clicking on the IF RESOLVED, CLICK HERE TO CLOSE THE TICKET button.
This tutorial will teach you how to change your password for your client area. Remember, this password is different than the password for your cPanel. This tutorial will assume that you are already logged into your client area. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area". On the menu bar, click on the My Details link. Once you are at the My Details page, Click on the Change Password link in the My Details Menu Bar. At the Change Password screen, type your current password in the first box. Then enter your new password into the second box, and confirm it by typing it again in the third box. Then click the Save Changes button. Your password has now been changed.
On the client area menu bar, click on the link called My Invoices. This opens a page of all your invoices. Each invoice has a line. Columns include invoice date, invoice due date, invoice total, invoice status (paid, unpaid, overdue) and the last column is View Invoice. For an unpaid invoice, click on the View Invoice link. You can see the invoice is unpaid. In the upper right corner is a drop-down list of payment methods. Choose your payment method from this menu. Then click the Pay Now button directly below it. After you have completed the payment process, your invoice will be marked as paid. Note that some payment methods will require the invoice to be manually marked as paid.

In order to request a cancellation for your service, you file a request via your Client Area. Requests are not accepted via email or phone. End of Billing Period - your service will cancel after the period you have paid for. For example, if you have paid up until the 15th of February, your service will cancel on the 16th. Immediate - your service will be cancelled within 24 hours, and your files will be deleted.

On the main client area menu, click on the My Emails link, which is the last link. This takes you to a page called My Emails, which is a complete history of all email messages your hosting company has sent to you, and any you have sent to them through your panel. It includes invoices, order confirmations, supports tickets, payment confirmations, and more. Just click on the Message Subject to read the email. Be sure to check this area often, so that you can see what emails are being sent to you through the system. Now click the Client Area link in the You are Here line. This returns you to the client area, and the end of this tutorial.
This will teach how to review your Hosting Packages through your Client Area. This tutorial will assume that you are already logged into your panel. If you are having problems doing that, or don't know how, please view the tutorial named "How to Login to the Client Area". In the main Client Area Menu you will find "My Products and Services". Clicking that link will take you to a page that will allow you to review all your Hosting plans and the current status of those plans. You can get more detail on a hosting plan or account by clicking on the "View Details" link to the right of each account listing.
In the client area menu bar, click on the My Details link. In the My Details screen, you will see your details, including name, address and phone number. In order for payments to be properly processed, this information must be correct. Please confirm all the details. After making any needed changes, click on the Save Changes button.

Support

Simplecloudhosting.net is available to assist you 24/7/365 via email. We monitor and maintain the data center, network, and all the hardware that powers your cloud servers. You have full control to manage your cloud servers, including the operating system, server applications, and code.

Our datacenters are co-located in some of the most respected datacenter facility providers in the world. We leverage all of the capabilities of these providers including physical security and environmental controls to secure our infrastructure from physical threat or impact. Each site is staffed 24/7/365 with on-site physical security to protect against unauthorized entry. Security controls provided by our datacenter facilities includes but is not limited to:

  • 24/7 Physical security guard services
  • Physical entry restrictions to the property and the facility
  • Physical entry restrictions to our co-located datacenter within the facility
  • Full CCTV coverage externally and internally for the facility
  • Biometric readers with two-factor authentication
  • Facilities are unmarked as to not draw attention from the outside
  • Battery and generator backup
  • Generator fuel carrier redundancy
  • Secure loading zones for delivery of equipment

Snapshots and Backups are stored on an internal non-publicly visible network on NAS/SAN servers. Customers can directly manage the regions where their snapshots and backups exist which allows the customer to control where their data resides within our datacenters for security and compliance purposes.

Important: Please note that if you terminate your server, all your Backups will be also be deleted together with your server.

Snapshot Backups are still available if you decide to setup a new server account within 30 days of previous cancellation of server.

Unfortunately, you are unable to download your snapshots and backups outside of the datacenter environment. This feature is not available at the moment.

You can do a lot with snapshots within our network. Create new droplets from Snapshot, restore existing droplets to snapshot and moving snapshot across data centres with support help.

Operating System Support

Simplecloudhosting supports only all Ubuntu LTS releases starting with Ubuntu 16.04 and 18.04. The latest LTS release is Ubuntu 18.04.

What Is Ubuntu LTS?

Every two years, Ubuntu releases a version that they support for five years. These are called Ubuntu LTS releases. LTS stands for "long term support."

Non-LTS releases, such as 12.10, 13.04, and 13.10, only receive nine months of security updates.

Ubuntu also tests LTS releases more than other releases and orients them toward production usage.

Why Only Ubuntu LTS?

Each Linux distro and version we support requires extra time for development, packaging, and testing. To provide the most secure and reliable service that we can, we've decided to focus our energies on supporting Ubuntu LTS.

Additionally, as non-LTS Ubuntu releases have such a short (nine-month) window where they receive security updates, using those releases on production servers can be dangerous. Security is very important to us and our users. We choose to support only the LTS releases (12.04, 14.04, 16.04, etc.) to ensure our users keep receiving Ubuntu security updates.

If there is a particular feature or package version in a non-LTS release that you need, please let us know. We package certain software ourselves (for example, PHP, Nginx, and Apache) to ensure ServerPilot users have the latest, fastest, and most secure versions of the software that is used by their websites.

Each Cloud Server has a certain number of virtual CPUs. Each virtual CPU is allocated an amount of CPU cycles based on the size of the Cloud Server plan. As an example, a 2048 MB Cloud Server has double the amount of CPU cycles of a 1024 MB Cloud Server and a 4096 MB Cloud Sever has double the amount of CPU cycles of a 2048 MB Cloud Server.

The network throughput to each server varies depending on which Cloud Server plan you select. The larger the Cloud Server chosen, the larger your Internet connection will be. Please refer to our Cloud Server pricing section for details.